Workforce Management Just Got Easier

Monet WFM Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.

	Forecasting: Easily calculate a precise forecast for future call volume and agent requirements.
	Scheduling: Fast scheduling incorporates all call types, activities and policies to generate optimized staffing schedules that improve services levels and budgets.
	Intra-Day Management: Proactively manage your center with drag and drop capabilities, showing immediate impact on service levels.
	Exception Planning: Integrated exception calendar simplifies the scheduling of agent exceptions while optimizing the schedule.
	Real-time Adherence: Compares planned agent activity to actual activities throughout the day, in real-time, enabling immediate actions.
	Performance Analysis: Manage costs and service levels with easy-to-run reports and analyze schedule adherence and other key performance indicators with comprehensive reports.